After initially quite euphoric expectations, which were then replaced by a more restrained approach, it seems to be Now increasingly to stabilize acceptance”Exagon – Managing Director Joachim Fremmer interprets the results. But he also clearly warns misperceptions of the lifecycle concept. In principle its usefulness in a simpler implementation of the projects and a better alignment of IT to the business may consist”, he explains. Could benefits include principle, that a more flexible mapping of corporate changes in the IT service management is possible. But that is the theory, because in practice, these goals of ITIL 3 would not help the user because the new rules and regulations is too inconsistent and especially no concrete answers as an integration of different lifecycles can be realized. You interact with each other”, problematizes Fremmer and shows: one must imagine the different lifecycles than gears, which are all part of an overall system. Changes on one gear not remain so without consequences for the other gears.” The “Consultant explain this with an example: If a software manufacturer decides not to support a particular application, the action of the user company is not limited to the software level, but the problems affect necessarily more levels.” ITIL 3 let Miss too many answers in this question but for the practitioner and is partly contradictory.

The lifecycle approach in itself is correct, but the path to it has weaknesses”, judge Fremmer. Exagon therefore methodological concepts has developed that eliminate these weaknesses the refresh version of the rulebook. About Exagon: The Exagon consulting & solutions GmbH has been established since 1994 as an independent IT consulting firm on the market. The business focus is on holistic support of its customers in establishing a professional IT service management, with regard to the strategic, organisational and also operational aspects. This includes Exagon performance portfolio both consulting services as well as extensive training. Customers include companies and institutions such as BASF, Bayer, Federal Ministry of defence, DEKRA, Deutsche Bank, Heraeus, Hessian Centre for data processing, Postbank, T-systems, TuV Sud, Vodafone D2 and the German Woolworth.