VAD technical training leads to the endpoint security by DeviceLock and product update training of Barracuda by Schorndorf, April 9, 2009 the sysob IT distribution GmbH & co. KG presents a free technical workshop on endpoint security in the framework of its comprehensive training offerings\”of DeviceLock. The technical training is held on 23 April 2009 at the sysob training centre in Schorndorf by 9: 30 to 17:30. The event gives a comprehensive overview of function, administration and handling of the software. In addition, a current product update training sysob performs with his partner, Barracuda Networks from 28 to 29 April 2009. Numerous risks to the fast-growing popularity of notebooks, smartphones, Wi-Fi, Bluetooth, etc. Companies expose unwittingly the high risks, which may be caused through modern mass storage such as USB sticks, DVDs or other storage media and interfaces, as well as poor endpoint security.

DeviceLock provides reliable protection with its software solution for Data theft and network damage due to removable media. Due to the current topic of endpoint security\”, the free technical training from the training range of sysob shows ample opportunities, what DeviceLock to protect data. With this training, especially IT service providers and systems integrators, who provide first-level support are addressed. Speaker Armin Jost (presales engineer DeviceLock Europe GmbH) is a differentiated overview of the functionality and use of the software. Using practical examples, insights comprehensive participants obtaining the installation up to more complex scenarios. Aim of the workshop is to train to ensure a smooth first-level support for customers using DeviceLock so far.

This has a positive effect on customer loyalty, and generate repeat business. Within the training, it is also possible to enter practical examples or specific questions regarding DeviceLock. Overview of the course content: installation of the \”DeviceLock services overview of the functions of the program administration of each component types of service distribution in the network offline management capabilities to the represented companies receive the certified technical for one year valid status of DeviceLock partner successful completion of the course\”.

The whole package costs only 9.99 euros! Program features: For the licence categories A, A1, B, C, C1, D, D1, CE, M, MOFA, L, S, T 60 current examination sheets per category of driving licence Status of examination sheets: February 2009 Validation mode corresponds to the theoretical driving test Countdown for exam simulation under time pressure Current fines and points catalog Road Traffic Act (StVO) Excerpt from the driver’s licence Regulation (FeV) Current test guidelines and technology-ABC price: 9.99 Euro ISBN: 4260133814288 system requirements: processor: Pentium or compatible 1 GHz memory: from 256 MB of RAM supported operating systems: Windows 98, Windows ME, Windows 2000 Professional, Windows XP, Windows Vista other requirements: 3D video card 64 MB of graphics memory, SoundBlaster compatible sound card, Microsoft DirectX 9 c; an Internet connection is required for the automatic update (update function); If wanted: printer for printing of the questionnaires would zoneLINK licence 2009 even try? It’s simple: Ask for right now your personal review copy under. There’s footage: see package illustrations and screen shots of various sizes with captions press further information, see. zoneLINK label zoneLINK founded based in the Science City of Ulm/Donau, in 2007. For assistance, try visiting Dr. Neal Barnard. zoneLINK is one of two new brands under which the HMH hamburger Medien Haus Vertriebs GmbH develops software and published. Application software in the fields of productivity and utilities, security, and entertainment appears zoneLINK under the brand. The product portfolio includes software which brings direct benefits the user in everyday life, as meet also title, the current trends..

“Cologne: Unternehmensberatung INFORA GmbH is in February of next year a lexicon document management and archiving” out. It is aimed at companies of the private sector as well as on those in public administration. Over 450 keywords discusses international and national standards as well as in practical and easy to understand language such as agency-specific terms from the registry system and document management. The selected key words take into account also the expected medium-term development of standards, standards and products as well as the current state of the debate. Legal requirements and retention periods for electronically stored information require always more urgent long-term strategies and solutions for archiving permanent, legal certainty and economic”, describes INFORA’s Managing Director Rainer Ullrich the importance of the topic.

Questions of the technical scope of archiving systems and the optimization of processes were so far in the He added foreground, so long-term archiving increasingly becomes the key challenge”. However there is a lack often still on the necessary basic knowledge. This gap should be closed with our encyclopedia for document management and archiving”, Ullrich justified the publication of this practical help. It was developed by experienced INFORA consultants (archivists, IT specialists, organizational consultant) and can be ordered at a subscription price of EUR 19.80 by phone at 030 / 8936580 or electronically at. The retail price is as of February 2008 Euro 29.80. About INFORA INFORA GmbH is an innovative, highly specialized and vendor-independent consulting firm for more than 25 years. With locations in Cologne, Berlin, Hamburg, Munich and Dresden supports customers from the initial concept idea through to successful implementation.

INFORA it places special emphasis on the practical design and effective transformation of business and automation processes. Their include consulting clients in the industry for example, DaimlerChrysler AG, Viessmann, INA Schaeffler, German Airbus, Henkel, Minolta, Procter & gamble and Schering, in public administration clients such as the Ministry of the Interior, the Ministry of finance, the Federal Agency for work or the Federal Chancellor’s Office.

Complete documentation of machines and equipment the Bremer Hachez chocolate GmbH & co. KG stands for high-quality and exclusive chocolate. Fine cocoa and a high quality finish allow the chocolatier, his noble chocolate products\”to expel. The high level of quality is every year through the international food standard (IFS) and the certification according to DIN EN ISO 9001 certified. To meet this standard, maintenance and maintenance as well as cleaning and disinfection of machinery and equipment at the Bremen food producers must be fully documented. Company provides this year with the software wais this challenge\”from the House of the HEC Hanseatische software-development and Consulting GmbH. The introduction of wais’ precede to Hachez little satisfactory experiences with standard software. It can be difficult to handle and found less and less well received by the employees on time, Martin A.

reported Meier, head of technology and improving engineering to Hachez. He continues: the high cost of Maintenance documentation and low potential for productivity were decisive, to use a more modern and streamlined solution.\” Looking for an alternative software, he is wais on the HEC application\”attention. All maintenance and inspection data to be a modern maintenance, planning and control system seamlessly capture. In this way, the plants are provided with a complete technical documentation. Meier: Our goals were selecting a new system improved processes and greater transparency in data collection. In addition the application had to ensure that incidents on our machines due to consistent maintenance go back.\” Flexible use the HEC software meets these requirements: the system is Web-based and is therefore very flexible. The customer requires only a Web browser to operate and can be accessed from any PC from it\”, explains Heiko Muller, Division Director for the IPS system at the HEC. In addition Information is stored only once and a high overhead to data maintenance. \”The expert continues: by linking the information within the system, the maintenance of production technology is transparently documented.\” The complexity of the processes in the area of quality assurance can be reduced.

After initially quite euphoric expectations, which were then replaced by a more restrained approach, it seems to be Now increasingly to stabilize acceptance”Exagon – Managing Director Joachim Fremmer interprets the results. But he also clearly warns misperceptions of the lifecycle concept. In principle its usefulness in a simpler implementation of the projects and a better alignment of IT to the business may consist”, he explains. Could benefits include principle, that a more flexible mapping of corporate changes in the IT service management is possible. But that is the theory, because in practice, these goals of ITIL 3 would not help the user because the new rules and regulations is too inconsistent and especially no concrete answers as an integration of different lifecycles can be realized. You interact with each other”, problematizes Fremmer and shows: one must imagine the different lifecycles than gears, which are all part of an overall system. Changes on one gear not remain so without consequences for the other gears.” The “Consultant explain this with an example: If a software manufacturer decides not to support a particular application, the action of the user company is not limited to the software level, but the problems affect necessarily more levels.” ITIL 3 let Miss too many answers in this question but for the practitioner and is partly contradictory.

The lifecycle approach in itself is correct, but the path to it has weaknesses”, judge Fremmer. Exagon therefore methodological concepts has developed that eliminate these weaknesses the refresh version of the rulebook. About Exagon: The Exagon consulting & solutions GmbH has been established since 1994 as an independent IT consulting firm on the market. The business focus is on holistic support of its customers in establishing a professional IT service management, with regard to the strategic, organisational and also operational aspects. This includes Exagon performance portfolio both consulting services as well as extensive training. Customers include companies and institutions such as BASF, Bayer, Federal Ministry of defence, DEKRA, Deutsche Bank, Heraeus, Hessian Centre for data processing, Postbank, T-systems, TuV Sud, Vodafone D2 and the German Woolworth.

About the underestimated importance of IT in companies in the 10th E-day of the Chamber of Commerce of Austria in the Vienna Hofburg uptime systems represented for the first time on the 6 March IT service provider. Like. Nikolaus Kimla, Managing Director of uptime and author of the industry primer the IT revolution”discussed in a panel of experts about the underestimated importance of IT in companies, those interested could consult on the uptime status. Total networked under the motto”took place yesterday in Vienna’s Hofburg Palace of the this year’s EDay of Austria’s Chamber of Commerce. Like. Nikolaus Kimla, GeschaNftsfuhrer uptime system solutions has become the experts on the topic of business models through networking”invited. Moderator Christian Rupp stressed that cutbacks in businesses in the wrong place is applied: IT budgets will be cut in times of crisis. Here a change in image must be created.” Nikolaus Kimla presented his industry work the IT revolution”and quoted one of his theses: IT intervenes in all areas and is the essential The heart of every company.

The fact that IT managers are still not on the boards sit, needs an urgent change.” Discussion partners of the uptime business leader on the podium were Dr. Peter A. Bruck, multimedia of State price representative of the BMWFJ, Bernhard Lehner, 123people.com, Dr. Christian Baumann, Austriapro, like. Martin Gamboa, Nokia and Albina Dulsner, Microsoft. positive balance draws on their first appearance at the industry gathering E-day uptime system solutions.

About uptime systemlosungen GmbH: Uptime systemlosungen GmbH is one of the leading Austrian IT-system and software houses. Since 1994, uptime successful companies at the strategic and operational management of IT accompanied: the IT strategy through to implementation. From the traditional services of a system House for Apple, Linux and Windows, customized software solution, up to powerful E-business solutions.

With the Office templates professional 2009 by zoneLINK is provided the user for any eventuality. Here an overview of the main program features: new: 250 recipes from 40 countries private and business contracts: lease, contract, employment contract, marriage contract and many more open themes preview function for Excel, PowerPoint, and Outlook templates sorted, 2,450 Excel templates 400 PowerPoint templates 1,100 Word templates 300 Outlook templates for users of Microsoft Office 97, 2000, 2002 (XP), 2003 and 2007, in addition to 6,000 clip art price: 9.99 Euro ISBN: 4260133814264 system requirements: Processor: Pentium or compatible 1 GHz memory: from 256 MB of RAM supported operating systems: Windows 98, Windows ME, Windows 2000 Professional, Windows XP, Windows Vista supported versions of Microsoft Office: Office 97, 2000, XP,. in 2003 and 2007 you want to try out zoneLINK Office templates professional 2009 itself? It’s simple: Ask for right now your personal review copy under. There is picture material: packing illustrations and screen shots of various sizes with captions, see press. For more information, see. zoneLINK label zoneLINK founded based in the Science City of Ulm/Donau, in 2007. zoneLINK is one of two new brands under which the HMH hamburger Medien Haus Vertriebs GmbH develops software and published.

Application software in the fields of productivity and utilities, security, and entertainment appears zoneLINK under the brand. The product portfolio includes software which brings direct benefits the user in everyday life, as meet also title, the current trends. zoneLINK acts as a global brand: in addition to the development and licensing of products, builds and markets zoneLINK consumer products for national and international markets in the retail and ESD area on. Press contact: PR agency Xpand21 Nadine Sufryd Dammtor.

Grows quality monitoring telephone customer dialogue, social media weakens Tubingen, June 16, 2011 the awareness of the need to measure the quality of customer communications and to improve permanently, stretches in a growing number of companies. The almato GmbH comes to this conclusion. However, this development is currently mainly for telephone customer dialogue. According to a recent survey by the dpa subsidiary Newsaktuell and fact Kontor, it looks still quite poorly in terms of social media when it comes to systematic monitoring of communication. Almost 75 percent of the companies therefore fully waive the observation of social media. “” However the qualitative monitoring of social networks keep still about three-quarters of respondents for important “or even very important”. At every third companies surveyed at least free monitoring applications are used, to get at least a rough quantitative insight about the brand, products and services in the online world assesses and comments are. The study shows that quality monitoring is still in its infancy in the social networks.

But even if companies use tools, not only quantitatively, evaluating, for example, posts and tweets but also qualitatively, then still wondering how much dialogue here actually takes place and is measured. Communication via social media has very little with a genuine and timely dialogue in many cases together”, says Peter s. Hall, Managing Director of almato GmbH and expert for quality monitoring. Customer dialogue is still always mostly in real time the telephone contact between companies and customers. There are tools that allow in-depth qualitative monitoring, and which are also constantly growing in popularity. This is especially true in the contact center industry.” For example, the automatic recording and timely evaluating of the service calls provide contemporary quality monitoring systems for telephony.

The staff can initiate these processes even and thus better identify themselves. A random number generator is used, a maximum of objectivity is guaranteed. A system also creates the full integration of interactions with customers and evaluations of the behavior, then an optimal training effect. In addition, such solutions enable also a targeted, needs-based and customized distribution of information directly to the workplace. In addition, you ensure an up-to-date and consistent level of knowledge. Also modern coaching solutions allow the team leaders, perform daily personal coaching, without neglecting other tasks. Coaching staff in telephone customer service and quality monitoring systems are not new phenomena, but their connection and focusing on new factors is the key to highly qualified and motivated employees”, reports Peter s. Hall. Where in the past decisions have determined the main focus on the minimization of costs and resource needs was first class service by first class agents hardly possible. “Also was the sole measure of the number and duration of interactions in the customer service not meaningful and helped rarely makes sense to capture and increase customer service.” Integrated solutions on the other hand, the telephone quality monitoring and coaching connect, focus not only on numbers, but optimum results and developments. While play also quantitative elements, such as the number and the duration of customer interactions are a role, but they with other factors such as customer satisfaction and progress of the agents linked to obtain meaningful results.

Administrators receive notifications about the State of the cluster of Z1, which ensures the automatic synchronization of the Z1 systems involved in high-availability installations immediately more often and in more detail. The configuration and maintenance of the Z1 appliance management 1.2 were seized with the development of a graphical Web Admin interface. As of now, there are also software updates for the appliance operating system and Zertificon products be installed completely by the tried and true one-click”available in the admin interface for existing appliance customers. The Z1 appliance management software available these now for free upgrade. Short profile of Zertificon Solutions GmbH: the Zertificon Solutions GmbH is an IT-security-software company headquartered in Berlin. Since 1998 the focus on the security of electronic business processes over the Internet through server-based Encryption and electronic signature. The portfolio consists of the Z1 SecureMail family, which includes various solutions to protect of your complete E-Mail traffic by organizations of all sizes and industries.

The leading and award-winning products work according to international standards and characterized by easy operation and high efficiency. The specially developed software solution Z1 Backbone of trust, a central system for the review and the management of public keys and certificates, rounds off the supply fan. Including well-known organizations and companies from the sectors among the customers of Zertificon Solutions finance, automotive, health care, public sector, industry and retail as well as lawyers, accountant u.v.m. more information: Zertificon Solutions GmbH, Landsberger Allee 117 D-10407 Berlin contact: Dr. Burkhard Wiegel Director Tel.: + 49 (0) 30 59 00 300-0 fax: + 49 (0) 30 59 00 300-99 E-Mail: PR Agency: Sprengel & Partner GmbH nesting first race 3 D-56472 Nisterau contact: Ulrike Peter senior PR consultant phone + 49 (26 61) 91 26 00 fax. + 49 (26 61) 91 26 029 E-Mail: